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Terms and Conditions

Welcome to your-cook.com (The Site). The Site is owned and operated by YouRCooK Ltd. Your access and use of the Site requires the acceptance and compliance with the terms, conditions and disclaimers contained on the Site. If you do not agree with the Terms and conditions, please exit the Site.

YourCooK Limited                                                                                                        
Registered in England and Wales at:

3rd Floor
207 Regent Street      
London
W1B 3HH

Company Registration No: 8807883

YouRCooK is committed to providing an easy to use and convenient service to YouRCooK customers linking them to Meal Delivery Partners that provide food and drink products.


Ordering Meals

Your-cook.com endeavours to deal with reputable third parties who provide a quality meal delivery service, however your-cook.com accepts no responsibility or liability for the quality or quantity of any goods delivered by or collected from said third parties. It is the responsibility of the customer to thoroughly check the supplied goods before agreeing to pay for an order and to accept the terms and conditions set out by the third party.

All questions regarding goods from our Meal Delivery Partners shown on this Site should be directed to the Meal Delivery Partner.

After you submit an order to us, we will give you an Order Number and send the details of this order in an email. Please note that this is acknowledgement of your order, not acceptance.

Acceptance of your order will only occur when we send you a further email confirming that the Meal Delivery Partner has received and accepted your order. If the meal delivery partner is unable to fulfil your order you will receive an email stating that your order has been declined.

Please make sure the email address you provide on registration or thereafter is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address.

All food preparation and deliveries are the sole responsibility of the Meal Delivery Partner accepting the order. Please be aware that the Meal Delivery Partner will do everything they can to deliver your meal, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed.

Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.

Members can track the progress of their orders by viewing their Order History.

Payment

Once your order has been accepted, this represents an agreement between you the customer and the Meal Delivery Partner. The Meal Delivery Partner has sole responsibility for this order. Cash payments are made directly to the Meal Delivery Pervice fulfilling the order. If you have chosen to pay with credit or debit card on the Site then the transaction is processed by your-cook.com as an authorised agent of the Meal Delivery Partner.

All prices are inclusive of VAT and quoted in British (Sterling) Pounds.

Delivery and/or card charges are calculated per order. Any delivery charges or card fees will be displayed clearly in your Order Summary.

Prices are subject to change and all goods are subject to availability.

Cancellation

You have the right to cancel an order up to the point the order is sent to the meal delivery service.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by a meal delivery service after you have received an email stating the order has been accepted. Your-cook.com and our partner Meal Delivery Partners reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

Welcome to your-cook.com (The Site). YouRCooK wants you to express your opinions about meals so consumers can make informed buying decisions when purchasing these products.

We look forward to assisting you with expressing your views about consuming a range of meals. You can submit written or video reviews here and we encourage you to share honest opinions, positive or negative and to also engage in discussions on the designated forum page.

Your-cook.com is an impartial website and we do not remove reviews because they are critical as the information is useful and informs consumers’ buying decisions as well as provides quality feedback to manufacturers, retailers and other food establishments.

Limitations of Use

If you sign up for a your-cook.com account, subscribe to the newsletter or sign up to complete the survey, you will safeguard your account details and supervise and be responsible for any use of your account by anyone other than the registered account holder and you are 13 years of age and older in order to contribute to the website.

By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the Site or contacting us.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

To use our Meal Delivery Service you must be over 18 years of age.

You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership.

Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.

Indemnity

You must indemnify and hold harmless your-cook, its directors, officers, employees, agents, vendors, advertisers, partners and suppliers and keep them indemnified against all loss, actions, proceedings, costs, expenses (including legal fees), claims and damages arising from your Access to and use of this Site, any breach or violation of the Terms of Use of this Site or your violation of any law or your violation of the rights of any third party.



Reviewing Meals

If you sign up for a your-cook.com account, subscribe to the newsletter or sign up to complete the survey, you will safeguard your account details and supervise and be responsible for any use of your account by anyone other than the registered account holder and you are 13 years of age and older in order to contribute to the website.

Anyone who has purchased and/or consumed a meal and registered on The Site can post a review and YouRCooK requests that you abide by a few housekeeping rules.

When writing a review please fill out the required fields in the review template. Upload up to three photographs of the food product in its outer packaging and the meal itself. Select the rating options and mark them out of a maximum of 5. In the comments section include details about why you chose those ratings, why you like or dislike a product and possibly how it compares to others in a similar category. For written reviews, comments must be at least 25 words and are limited to 250 words and should not contain any offensive, indecent or illegal content.

Video reviews should be between 2 to 5 minutes long and similarly, should not contain any offensive, indecent or illegal content.

If you or someone else buys the meal or you receive a free product in exchange for your opinion, please disclose this information.

YouRCooK is pleased to provide this forum for you to share your views about food and related topics  and we very much value your review, comments and time.

Consumer reviews are an integral part of our website and we look forward to receiving and processing your reviews.

For more information about writing or submitting reviews, please e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or visit FAQ.


Rules and Submission Guidelines

The Site contains forums and you are solely responsible for your use of such interactive areas and use them at your own risk. By using any of these areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the site any content that:

a) Is obscene or distasteful such as any data, information, text, music, sound, photos, graphics, code or any other material that is false, unlawful, misleading, libelous, spiteful, blasphemous, racist, homophobic, incites hatred or physical harm against any group or individual around the world, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing or advocates harassment of another person, remarks that repeat criminal accusations, provides instructional information about illegal activities, violates someone's privacy, or provides or creates computer viruses, is fraudulent or otherwise objectionable;

b) Impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including YouRCooK;

c) Contains private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, personal identification numbers and credit card numbers.

d) Is promotional in nature which includes, advertisements, promotional material, sales and solicitations, opinions by or on behalf of a person, company or web site with a financial interest in the product or a directly competing product this includes reviews by authors, artists, publishers, representatives, ambassadors, manufacturers, or third-parties selling the product or reviews written for any form of compensation other than a free copy of the product

e) Is inappropriate content. This includes reviews not written in English and that are not your own original work and have been previously published elsewhere. Phone numbers, postal mailing addresses, and URLs external to your-cook.com, details about availability or price of goods, videos with watermarks and remarks directed at other reviewers are also not permitted.

f) May infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party.

g) Is off-topic and not content specific to the product being reviewed

h) Is Feedback about typos or inaccuracies in our directory or product description (instead, please use the feedback form at the bottom of the product page).

The meal review forum is for rating products and not to be used as a chatroom or to comment on other features on the site but a separate forum page has been created in order for you to post topics and comments and engage in discussions.

your-cook.com reserves the right to remove or refuse to post any material it considers inappropriate to any of our forums.

Liability Disclaimer

YouRCooK does not knowingly collect the information of anyone under the age of 13. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason.

Copying, transmission, reproduction, republication, posting or redistribution of the Site Content or any portion thereof is strictly prohibited without the prior written permission of YourCooK. To request permission, you may contact YouRCooK.

The information and products published in this site may include inaccuracies or errors. YouRCooK does not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the products displayed on your-cook.com such as the name of the product, pricing and product ingredients.

YOURCOOK LTD makes no representations of any kind about the suitability of the information and products contained on this website or any portion thereof for any purpose and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by YouRCooK. 

YouRCooK disclaim all warranties and conditions that this website, its servers or any email sent, are free from viruses or other harmful components as much as possible as applicable by law.

This Website may contain hyperlinks to websites operated by parties other than YouRCooK. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites.

Intellectual Property Notice

All contents of this Website are: ©2013 YouRCooK, unless contained in listings, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of YouRCooK Ltd or our affiliates. YouRCooK contents may not be copied, imitated or used, in whole or in part, without the prior written permission of YouRCooK. 


Some product images which YouRCooK do not own are from other food websites. These images may represent the listed product.

By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

You may not print, reproduce, copy, distribute, store or in any other fashion re-use Content from the Website unless given express written permission to do so by YouRCooK.

This Website may contain links to other sites including, but not limited to, those of listed businesses.  Unless expressly stated, these sites are not under the control of YouRCooK Ltd or that of our affiliates.  We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

If you have any complaints or objections to material or content including User Messages posted on this Site, or if you believe that material or content posted on this Site infringes a copyright that you hold, please contact us immediately and we will make all reasonable endeavours to remove illegal content within a reasonable time.

YouRCooK Retailers Directory

Description of Service

Welcome to the YouRCooK Retailers Directory, a subscription product that enables businesses to list meal delivery companies on our Website. By using this website for advertising or viewing purposes, you agree to adhere to YouRCooK’s terms and conditions. YouRCooK reserves the right to change our Terms and Conditions at any time.

Definitions

"Account" means collectively the personal/identifying information, payment information and credentials used by Users to access parts of the YouRCooK Website and to create Listings.

"Business Listing" or "Listing" shall be defined as a listing which includes one or more of the following listed on the YouRCooK Site: 1) a link to an official URL for the company, 2) a contact number, and 3) link to the company’s email address.

"Customer" or "You" means the contracting entity (together with any affiliates or subsidiaries, if applicable) as listed in the Business Listings.

"Service" means the offering that YouRCooK provides the Customer, i.e. the opportunity for companies to list their business in the YouRCooK Retailers Directory.

General Terms and Conditions

Please read the Terms and Conditions carefully. These terms and conditions apply to all of the contents on the YouRCooK Retailers Directory and to any correspondence between YouRCooK and your company. By applying to be listed in the directory you agree to be bound by the following terms and conditions:

All new listings will be checked and approved by the administrator before the listing goes live on the YouRCooK Website. This is to ensure the content links are accurate, function and spelling  and grammatical errors are filtered out.

You acknowledge that YouRCooK or any of its editors shall screen, approve (or reject), edit and/or remove any listing submitted to the Website.

We aim to approve all listings within 48 hours of receipt. If there are any problems with the listing we will contact you on the email address that you provided.

It is your responsibility to update your listing should any information change.

We reserve the right to reject any Listings that we do not deem appropriate for the site. In this case any money paid would be refunded in full.

If you wish to cancel your listing at any time you must notify us in writing at This email address is being protected from spambots. You need JavaScript enabled to view it. no later than 7 days before the renewal period.

If you do not make payment by the renewal date your listing will be removed or hidden until we receive payment from you.

If you cancel a listing after 14 days through a listing period you will not be entitled to refund of the time remaining.

Listing on Business Directory

When submitting a listing to the Website you should do so in accordance with the following rules:

Your Business Listing must be placed into the most representative category and YouRCooK reserves the right to change this category should they deem another category to be more appropriate.

YouRCooK may edit your Business Listing without prior consultation and your Listing may be removed and your Account may be suspended or terminated.  You will be informed in writing of the reasons for any such alterations or removals.

In order to submit a Listing, you are required to submit certain personal details and/or business details.  By continuing to use this Website you represent and warrant that:

any information you submit is accurate and truthful; and
you will keep this information accurate and up-to-date.

By submitting a Listing you warrant and represent that you are the author of that Listing or that you have acquired all of the appropriate rights and/or permissions to submit it.  YouRCooK accepts no responsibility or liability for any infringement of third party rights by such Listings or Content.

YouRCooK will not be liable in any way or under any circumstances for any loss or damage that you may incur as a result of such Listings, nor for any errors or omissions in Listings.  Use of and reliance upon Listings is entirely at your own risk.

In order to post a Listing on this Website you must create an Account which will contain certain personal details.  By creating an Account you represent and warrant that: all information you submit is accurate and truthful; and
you will keep this information accurate and up-to-date.

Privacy

Use of the Website is also governed by our Cookie and Privacy Policy which is incorporated into these terms and conditions by this reference.

Save for the screening and approval of Listings, YouRCooK has neither control over, nor involvement in, any listed business and accepts no responsibility for any actions taken, or any goods or services provided, by any listed business.

Whilst every reasonable endeavour has been made to ensure that all information provided on this Website will be accurate and up to date, YouRCooK makes no warranty or representation that this is the case.  We make no guarantee of any specific results from the use of our services.

Availability of the Website and Modifications

YouRCooK accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

YouRCooK reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available.  These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

YouRCooK Mobile App Terms and Conditions and Acceptable Use of the App

By downloading or using the app, these terms will automatically apply to you. Please read them carefully before using the app. We are offering you the use of the app for your own personal use without cost.You cannot distribute the app, neither copy or modify the app or any part of the app, or our trademarks in any way. You are not allowed to extract the source code of the app, and you also should not translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to YOURCOOK LTD. Please read the general Terms and Conditions and Privacy Policy on our website.

We reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without clearly informing you.  The app can be used with Wi-Fi connection, or using your mobile network provider, but YOURCOOK cannot take responsibility for the app not working at full functionality if you do not have access to Wi-Fi, and you do not have any data allowance left.

If you are  using the app outside of an area with Wi-Fi, you should remember that your terms of agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you are accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you are using the app, please be aware that we assume that you have received permission from the bill payer for using the app.

YouRCooK may change, add or delete these Terms and Conditions or any portion from time to time at its sole discretion where it deems it necessary for legal, general regulatory and technical reasons, or due to changes in the services provided or nature or layout of the Site. You therefore expressly agree to be bound by any such amended Terms and Conditions.

YouRCooK may change, suspend or discontinue any aspect of the YouRCooK service at any time, including availability of any feature, database or content. YouRCooK may also impose limits on certain features and services or restrict your access to all or parts of the Site without notice or liability for technical or security reasons, to prevent against unauthorised access, loss of, or destruction of data or where we consider in our sole discretion that you are in breach of any provision of these Terms and Conditions or of any law or regulation and where it decides to discontinue providing a service.

YouRCooK Fresh Alerts

Please note that we are offering a service which guides and alerts you to the condition of your food and drink items. The service provided is only as accurate as the data you submit to YouRCooK.

YouRCooK will do its best to provide you with accurate information regarding your items but you are also responsible for inspecting whether your food and drink items are suitable for consumption. YouRCooK is not liable if the consumption of these products cause you any ill health. YouRCooK will not offer any advice on when the products should be consumed but we will simply update you about the date status of your food and drink.

By continuing to use your-cook.com, you agree to be bound by these terms and conditions.